Citiq Prepaid

Contractor Portal

About the Citiq Installation Club

The Citiq Installation Club is a loyalty program that rewards installers (electricians and plumbers) for buying, installing and registering electricity and water meters on the Citiq Prepaid vending system.


  1. Sign up for the Citiq Installation Club
  2. Buy Citiq Prepaid meters from your preferred wholesaler
  3. Install meters
  4. Ensure your client mentions you when registering their meter with our call centre
  5. Install 20 meters and receive your R500 voucher to spend at your preferred wholesaler


We have provided you with free resources and tools to help you market your business. Being part of the Citiq Installation Club is like being part of a family, we are here to guide you and also help grow your business.

Installer Series

The Citiq Prepaid installer series begins by explaining how to professionally run your business and ends with key tips for sales and marketing. Follow the installer series journey by reading our blogs below:


We’ve put together a list of frequently asked questions we get from installers. If you require some assistance, please check the FAQs below.

How to apply for the CIC

Joining is easy: You can sign up at your preferred wholesaler, or phone the CIC team on 087 55 111 87. You can also email the following details to us at

  • Your name
  • Your phone number
  • Your email address
  • Company name:
  • Type: Electrical, Plumbing or both
  • Company phone number:
  • Company Email:
  • Company Address: Street, Suburb, Town/ City, Province, Postal code
  • Preferred wholesaler

Where can I find out more about Citiq Prepaid meters?

Citiq Prepaid products consist of three-phase and single-phase electricity meters and prepaid water management devices. All our meters are listed on the Product Page on our website, and includes useful information about each meter type.

This blog post, Understanding the most commonly used types of prepaid meters, also provides a nice summary of all the different meters. 

If you have more questions, please get in touch with our friendly call centre via phone: 087 55 111 555, email: or WhatsApp: 087 55 111 17.

Where can I buy meters?

Our meters are available at most reputable wholesalers and electrical and plumbing retailers nationally. You can locate a wholesaler closest to you by contacting our call centre on 087 55 111 55.

How to install Citiq Prepaid meters

Installing Citiq Prepaid electricity meters is easy. Please note the meter should always be installed downstream from the Eskom/ council meter. Replacing an Eskom/ council meter is illegal.

Step 1: Mount the meter on the preferred position.
Step 2: Open bottom cover of the meter.
Step 3: Look at the wiring diagram on the back of the bottom cover. Wire meter as per the diagram. Ensure all screws are tightened to prevent hot connections.
Step 4: Place the bottom cover back on the meter and tighten the cover to prevent the meter from going into tamper mode once powered on. Ensure that the tamper seal is placed on the screw of the cover once the meter is on.
Final step: Power the meter on from the main DB board.

Should the meter not supply power to the unit, please contact the Citiq Prepaid call centre on 087 55 111 55 for additional assistance.

If the meter is still not working, please follow the Warranty procedure.

We’ve also put together this video to show you step-by-step how the installation process works:


I think the meter is faulty

Do not disconnect the meter! Give our call centre a call so an agent can take you through the steps to check if the meter is faulty. If possible, they will be able to assist you over the phone. If it’s a non-technical issue and the meter is not working, the agent will advise whether the meter still qualifies for replacement (within 12 months after registration), and issue you with a reference number. The warranty procedure is outlined on our Warranty page.

How do I get a tamper code?

The registered property owner needs to phone the call centre to request a tamper code for security and verification purposes: 087 55 111 55.

What if I have a technical question?

Our call centre agents will be able to assist you with any questions you may have. Technical details are also provided in the Citiq Prepaid Pocketbook – available at most electrical wholesalers.

My client can’t buy tokens

Please advise them to call the call centre on 087 55 111 55. Our agents will ask them information about the merchant, the error message they’re seeing, and will easily be able to assist.

How do I redeem my CIC voucher?

You will receive your CIC voucher via email or SMS. You need to go to your preferred wholesaler to redeem your voucher. They will guide you through the process. Please check the expiration date on the voucher. You can only redeem it at your preferred wholesaler (the wholesaler you selected when you signed up for the CIC). If you have any questions, please get in touch with the CIC team via phone: 087 55 111 87 or email:

What if my client wants to switch to Citiq Prepaid

Clients are able to switch to Citiq Prepaid if they have a sub-meter with another provider.

Step One

– Contact your current service provider
– Inform them that you would like to switch and request a key change.
– Your service provider may charge you for this, and you will need to pay them directly.
– Once you have successfully paid for the key change, your service provider will give you a key change token. Keep this safe!

Step Two (this needs to happen on the same day)

– Call Citiq Prepaid on 087 55 111 55 or email and let us know you’re switching to us.
– Our friendly call centre will talk you through the switching process. Once your details have been captured and confirmed, we will provide you with a second key change token.

Step Three

Punch in your first key change number (from step one) into your meter and then punch in your second key change number (from Citiq Prepaid) into the meter.

Congratulations, you have now successfully switched to Citiq Prepaid!

You can now register for the Citiq Prepaid Meter Management System to purchase tokens immediately. Call us on 087 55 111 55 to register!

Remember, the switching process needs to all happen on the same day to ensure your meter works efficiently.

We’ve also put together this video to show you step-by-step how the installation process works:


Do you offer training?

We don’t offer training, but can highly recommend the following accredited bodies:

For electricians: Electrical Contractor Association of South Africa Training

For plumbers: The Institute of Plumbing South Africa Training

Can I register a meter on behalf of a client?

We prefer that clients register their own meters since we require proof of identification, bank account details, proof of ownership and a council bill (to set the tariff correctly). If a client is happy to provide you with all of those details, then you can install the meter on their behalf. As a security precaution we reserve the right to call them to verify that the information is correct.



Get in touch with our friendly CIC Team:

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