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Eight reasons why Citiq Prepaid delivers value to the contractor

Accessibility, simplicity and technical proficiency – it’s time for the electrical contractor to tick the right boxes for their business peace of mind

The electrical contractor plays a pivotal role in the prepaid electricity and water provisioning market. Without them, landlords, tenants and businesses are unlikely to gain access to the right prepaid metering tools and technologies. It is their expertise that ensures a seamless installation of quality products and solutions and thousands of tenants, property owners, body corporates and property managers rely on them to make their lives easier with the right prepaid system. Here are eight reasons why Citiq Prepaid is their perfect partner for the prepaid market…

1. A comprehensive ecosystem

With Citiq Prepaid, contractors can offer their clients a comprehensive solution that includes the quality meter, an online portal to track spending and usage, the largest recharge network in South Africa, and two dedicated call centres offering support seven days a week. Our utility metering eases the challenges of renting for owners and tenants and provides everyone with clarity into prepaid usage, costs and payments.

2. SABS approved

Citiq Prepaid meters are SABS approved which makes them a reliable and trusted investment for the contractor. The contractor knows that Citiq Prepaid’s offering has been thoroughly tested and assessed to achieve this stamp of approval. The solution assures everyone, from the contractor to the tenant to the provider, of convenience and reliability.

3. An innovative rewards programme

Contractors are offered exclusive access to the Citiq Installation Club (CIC), an innovative programme that rewards electrical contractor loyalty. The CIC is a points-based system that offers fantastic rewards. It is also easy to join, easy to understand and easy to benefit from – every aspect of the Citiq Prepaid ecosystem and CIC rewards platform is geared towards making the electrical contractor’s life easier.

4. Call centre

It’s a fact that contractors have busy, admin-intensive lives. With Citiq Prepaid we work hard to minimise this admin as much as possible. The call centre not only provides members of the CIC programme with live leads to support them in growing their business, but offers hands-on support and information seven days a week. These two dedicated call centres provide immediate telephone and email support to electrical contractors because we know that issues around water and power are critical to contractor reputation and client wellbeing.

5. Software innovation

Citiq Prepaid has developed its own in-house vending system which allows for continuous adaptation of our software to suit customer and market demand. Citiq Prepaid is focused on continually fine-tuning features and capabilities and electrical contractors are assured of the most intelligent and capable solutions to their client’s requirements. Citiq Prepaid’s vending system is also STS compliant, an internationally recognised and accepted certification developed by the Standard Transfer Specification (STS) Association. This means that electrical contractors know that the security of both meters and tokens provided by Citiq Prepaid is assured.

6. Quality and investment into hardware

With Citiq Prepaid, electrical contractors are assured of high-quality meters that are developed using the best possible parts and partners. The hardware is trusted and rugged, delivering the right levels of service every day so contractors can install our solutions with confidence. Citiq Prepaid’s meters are built to exceptional standards – these are meters that won’t break or stop working easily, assuring electrical contractors of their reliability and durability. Citiq’s vending system is also STS compliant, an internationally recognised and accepted certification developed by the Standard Transfer Specification (STS) Association. This means that electrical contractors know that the security of both meters and tokens provided by Citiq Prepaid is assured.

7. Simplicity and accessibility

Citiq Prepaid is committed to making the life of the electrical contractor as simple as possible. This isn’t only through the call centre and the reliability of the product, but also in how the contractor’s clients can access the services provided by their sub-metering system. Citiq Prepaid has made the purchase of tokens incredibly easy and convenient with more than 80,000 locations and several online payment options. By paying attention to every part of the process, Citiq Prepaid is consistently working towards supporting the contractor in building their business.

8. Switch and install

If an electrical contractor is working with a client that isn’t with Citiq Prepaid and they would like to switch across, we offer a system that supports both the contractor and the client in making the swap. Our service allows for potential clients to move their existing prepaid meters across to our system at no extra charge.

Citiq Prepaid has been pioneering technology and solutions for more than 10 years, consistently changing and adapting its offering to ensure it leads the way in innovation and capability. The company builds relationships with contractors and work with them to ensure that they are given the support they need.

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