MAKE AN IMPACT AS A CALL CENTRE AGENT!
We seek individuals with exceptional communication skills, a knack for building relationships,
and a passion for technology. If you’re known for your attention to detail,computer experience,
and technical mindset, we want to hear from you!
Check out the details below and apply now to join our team.
KNOWLEDGE
– Matric qualification
– Call centre certification will be advantageous.
– 1-2 years of experience in a call centre
(Inbound and Outbound).
– A support role will be advantageous.
– RE5 will be advantageous.
SKILLS
– Excellent communication and interpersonal skills.
(verbal, written and listening)
– Computer literate with technical skills.
– Be able to work with people from different backgrounds.
– Typing and data-capturing.
– Attention to detail.
– Multi-tasking ability.
– Good planning and organisational.
– Time management and ability to prioritise.
– Ability to work within a team and independently.
– Ability to work in a high-pressure environment.
– Problem-solving skills
PERSONALITY
– Patient
– Detail-oriented
– Accurate
– Enthusiastic
– Team player
– Friendly
– Results-driven
– Integrity
– Well-organised
– Structured
– Logical thinker
– Self-motivated
– Punctual
PERFORMANCE OUTPUT
– Satisfied customers, resulting in no complaints and the ability to start vending.
– Extended customer service and product knowledge
of agents.
– Effective meeting of service level requirements and
schedules.
– Products are registered on the system.
– Effective troubleshooting and problem-solving to
resolve customer queries.
READY TO TAKE YOUR CAREER TO THE NEXT LEVEL?
Don’t wait any longer to showcase your potential in our call centre positions.
Apply Now and Redefine The Future of Metering and Customer Service
👩🏾💻✨📞⚡️🎧💥
#CallCentreAgent #FinTechRevolution #CitiqPrepaid #MakeAnImpact