Prepaid electricity tokens can be bought in a variety of ways to ensure tenants can recharge 24 hours a day at many convenient locations countrywide.

Enter you meter number here to check whether your meter is managed by Citiq Prepaid:

Please note Citiq Prepaid only dispenses electricity tokens for meters managed by us. We do not dispense tokens for Municipal or Eskom meters. The following options exist for purchasing tokens. Please be aware that the cost of the payment methods vary, and that EFT is by far the cheapest option.


SpeedPay is a quick, fast, safe and free way to pay on-line, using your own bank account.

You make an EFT using your 11 digit meter number as the reference to SpeedPay’s account with your bank. Tokens are then available within minutes by calling 087 354 5566.

For details about this service, and the Speedpay bank accounts, go to


If you bank with Nedbank, you can purchase your token directly from a Nedbank ATM. Simply follow the instructions on the ATM for making prepaid electricity purchases.

FLASH Vendors

If you have a FLASH vendor in your area you can buy your tokens directly from them. They will need your meter number and will provide you with your token number on a printed slip.


Retail stores that support Cigicell payments are able to provide UniPin vouchers to purchase Citiq Prepaid tokens. UniPin vouchers require that you sms your meter & voucher number to the telephone number provided as per the instructions on the UniPin voucher. Please take care in doing this, since sms’ing the wrong meter number cannot be reversed.

Electronic Funds Transfer/Cash Deposit

To deposit money into our account you need to set up Citiq Prepaid as a recipient on your internet banking and use your 11 digit meter number as the reference.

Account holder: Citiq Prepaid
Account number: 625 8515 3407
FNB Melville
Branch number: 256505
Reference: 11 digit meter number

When the EFT clears in our bank account, Citiq Prepaid will generate a token for the transferred amount. If you’ve registered with Citiq Prepaid with this meter number an SMS will be sent your your cell phone with your 20 digit token.


 buying tokens for citiq prepaid electricity meters

Citiq Prepaid is committed to making purchasing tokens as simple as possible. Tokens can be purchased 24 hours a day at a variety of convenient locations countrywide. This includes retailers like Shoprite, Spar, Pick n Pay and Engen Garage; or online via the Citiq Prepaid website or SpeedPay; or via cellphone banking. To purchase a token, follow these steps:

1. Purchase: Make payment for your desired amount of electricity units (by providing your meter number).

2. Token: You will receive your token on a slip, on your computer screen (when using an online vendor) or via SMS.

3. Input: Enter the 20 digit code on your token into your meter to recharge it.

4. Use: You can now use your electricity credit and utilities until the credit you just purchased is depleted.