Tenants using Citiq Prepaid meters can buy prepaid electricity tokens in a variety of ways, ensuring tenants can recharge 24 hours a day at many convenient locations countrywide. We also have online partners and tokens may be purchased through a variety of online systems, including banks, as well as our own portal.

What you need to know
In order to buy tokens online and receive your token number via SMS, register as a tenant on our vending system. Please note Citiq Prepaid only dispenses electricity tokens for meters managed by us. We do not dispense tokens for Municipal or Eskom meters.


​​What will you need to get started?

  • Your 11 digit Citiq Prepaid meter number
  • A cell phone number to receive the 20 digit code via SMS.

How to buy tokens via the Citiq Prepaid website


If you are not already registered to buy tokens via our website:

  • Step 1: Go to www.citiqprepaid.co.za
  • Step 2: Click on the SIGN UP button right at the top of the page
  • Step 3: Add your meter number and click NEXT
  • Step 4: Add your name, surname, ID number and email address and click on SIGN UP
  • Step 5: You’ll receive an activation link from Citiq Prepaid to activate your account, Click on the link
  • Step 6: Set your password
  • Log in to purchase tokens


If you are already registered to buy tokens

  • Step 1: Go to www.citiqprepaid.co.za
  • Step 2: Click on LOGIN
  • Step 3: Click on New Purchase
  • Step 4: Enter amount and select payment method: credit card or the Ozow EFT payment option.
    – When you select the credit card option, you will be redirected to the VCS payment gateway where you need to enter your credit card details.
    – Selecting the Ozow option you will be directed to the Ozow secure payment page where you need to select your bank, and log in to your bank with your online banking details.
  • Once the transaction is complete you will receive an SMS with your token number
  • Punch the number into your prepaid electricity meter.


Your online or mobile banking app

The online or mobile banking app option currently works for those who have accounts with FNB, Absa, Standard Bank, Nedbank, Capitec and Investec and are registered for online banking. If you are unsure whether you’re registered or not, we suggest contacting your bank directly.

  1. Navigate through the app to the ‘Buy’ button and then the ‘electricity’ button.
  2. Follow the prompts and once complete you will receive your 20 digital token via the app or SMS.
  3. Punch the number into your prepaid electricity meter.


Do you need assistance?

If you need any support please contact the Citiq Prepaid call centre on 087 55 111 55 which is open between 7am and 8pm (on weekdays) and between 8am and 5pm on weekends and public holidays. Alternatively, you can  also mail us on help@citiqprepaid.co.za or chat to us via WhatsApp: 087 55 111 17

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